Refund Policy

Failed video: your credit returns automatically

If a paid generation fails, the one credit used for that video is returned to your balance automatically. You do not need to request it, and this credit return does not depend on the 14 day purchase window. You can use that credit for another video.

A pending job is still being processed. Occasionally a provider's response needs to be checked before we can confirm success or failure. If a job stays pending or a failed video's credit has not returned, email support@christmasdanceai.org with the video or job reference so we can investigate. We respond within 24 hours on business days.

Unused credits: request within 14 days

Email support@christmasdanceai.org within 14 days of purchase for a full refund of your unused credits from that purchase. If the whole pack is unused, we refund the full pack price. If you used part of a pack, we refund the unused credits at the amount paid per credit in that pack, with the final amount rounded to the nearest cent.

Request a refund of unused credits within 14 days of purchase. A wholly unused pack is refunded in full. For a partly used pack, each unused credit is valued at the actual amount paid divided by the credits in that pack, rounded to the nearest cent. Refunded credits are removed; after 14 days, remaining credits still do not expire.

Finished video: pose and resemblance refunds

A video completing successfully does not mean you must accept a result that clearly fails the meme remake pose or does not resemble the person or pet in the uploaded photo. Email support@christmasdanceai.org with the video link or job reference and a short explanation. A finished video with either of these problems is eligible for a per-video refund to the original payment method, rather than only a replacement credit.

A refund for a completed video uses the price actually paid for its credit, rounded to the nearest cent, and covers its silent copy too. A credit or video cannot be refunded twice. Total refunds cannot exceed the order amount.

AI results can vary in small details and artistic style. A preference about style alone does not qualify under this finished video policy. A clearly failed pose or lack of resemblance does qualify. The 14 day purchase window above applies to unused credits; finished video problems are reviewed separately.

How to request a refund

Send your request to support@christmasdanceai.org with:

• The email address used for the purchase.
• Your order number or transaction reference on your receipt.
• For a finished video refund, the video link or job reference and what went wrong.

You do not need an account to email us. Do not send your password, sign-in link or full payment details. We respond within 24 hours on business days. Approved money refunds go back through the original payment provider to the original payment method; the time before they appear depends on the provider and your bank.

Payment disputes and chargebacks

Contact us first if possible so we can look into the purchase and arrange an eligible refund. You retain the right to use the relevant payment provider's or your bank's dispute process. If a dispute or chargeback is already open, tell us: we may need to resolve the refund through that process to avoid paying the same amount twice.

Credits tied to disputed funds may be restricted while the dispute is unresolved. We use order and generation records to respond to payment disputes and correct the credit balance when the outcome is known. These steps do not remove your rights under applicable consumer law.

Questions

Email support@christmasdanceai.org or see Contact. Our Terms of Service and AI Disclosure explain the service and its limitations. This policy does not limit any refund or consumer rights that cannot legally be excluded.