Contact and Report Misuse

For help with Christmas Dance AI at christmasdanceai.org, email support@christmasdanceai.org. We respond within 24 hours on business days. You do not need an account to contact us, request a refund or report abuse.

Video and purchase support

Include the email address used for your purchase and, if available, your order number, transaction reference on your receipt or video link. Tell us what happened so we can find the right record. Do not send passwords, sign-in links or full payment details.

If a generation fails, its credit is returned automatically. Email us if the return is missing or a job remains pending. For unused credits within 14 days of purchase, or a finished video that clearly fails the pose or does not resemble the subject, see our Refund Policy.

Privacy and deletion

To request access, correction, export or deletion of your information, tell us the account email and what you want us to do. We may ask for proportionate verification before giving access to an account's data or deleting it.

Uploaded photos are deleted from our storage after 7 days. Videos remain until you delete them or delete your account. Read the Privacy Policy for retention details and the Cookies Policy for browser storage and preferences.

Report abuse or a consent problem

Email support@christmasdanceai.org if a video uses your likeness without permission, depicts a minor or a public figure, or contains misleading, harassing or sexual content. These uses are prohibited by our Acceptable Use Policy.

Include the video or page link, a job reference if known, what concerns you, and how we can reach you. If you report on someone else's behalf, explain your relationship or authority to act. Please avoid forwarding sensitive images when a link is enough to locate the content.

For intimate content shared without consent, use the subject "Intimate content report" and identify the content and the person affected. We prioritize reports about minors, threats and sexual abuse, review the available information, and remove or restrict content when warranted. No account is required to make a report.

AI-generated videos

Our videos are AI-generated scenes. They are not proof of a real event or endorsement. See the AI Disclosure.